Security Plus lab on Network Sniffing 1.3 Challenge

In the labs for the Security Plus SYO-701 on Network Sniffing 1.3 Challenge Exercise once I get to the part of performing the Xchat. I log in fine put the statement of I had forgotten my password for the (server) known as lybrary. after a long while to the point where the system had timed out for the lab (20 minutes). I did notice I had seen someone having trouble logging in to the #Devops channel which I was in but never answered me. The user account used to login was the one found in the SMB2 sniffing the packets, (the name was jgalt) and connected to the clab.net network) The channeled used was # Devops and the Key used was azurediamond. Need help in knowing how to get around this issue or if it is something I’m doing wrong.