None of the ticket numbers showing in the virtual lab work as answers to the questions.
I was able to answer all the questions:
Question 3 and 4 are just opening each ticket an looking at the time created.
Question 1 and 2 revolve around the same ticket that had the wrong severity applied. If you look at the four tickets, one is really obviously mislabeled severity wise (meaning the severity is much much lower than it should be).